FAQs
❓ What is Avenwu?
Avenwu is a global home décor brand offering thoughtfully curated collections that blend sustainability, functionality, and modern style.
❓ Where do you ship?
We ship worldwide! Shipping times and costs vary by location and are calculated at checkout.
❓ How long does shipping take?
International orders typically arrive within 7–15 business days. Tracking details will be emailed once your order is dispatched.
❓ How do I track my order?
You'll receive a tracking link by email after your order ships. You can also log in to your Avenwu account to view tracking info.
❓ Can I change or cancel my order?
Yes, but you must contact us within 6 hours of placing your order. Email us at [your email].
❓ What’s your return policy?
We accept returns within 7 days of delivery for unused items in original packaging. Check our Returns & Refunds page for more.
❓ Do you offer gift wrapping?
Yes! You can select our eco-friendly gift wrap option during checkout for a small fee.
❓ Are your products eco-friendly or handmade?
Many Avenwu products are made from sustainable materials and handcrafted by artisans. Check the product tags for details.
❓ What materials do you use?
We prioritize premium materials like cotton, linen, ceramic, glass, bamboo, and metal to ensure long-lasting beauty and function.
❓ Do you offer wholesale or bulk orders?
Yes. For custom quotes or wholesale partnerships, please email hello.avenwu@gmail.com